MyEndeavor has replaced NCH MyChart

NCH MyChart now has limited access following the transition to MyEndeavor on November 7, 2026.

With limited access, you can continue to use NCH MyChart to:

• View historical medical records and test results.
• View or pay bills for care received on or before November 6.
• Send billing questions about care received on or before November 6.

For managing appointments, requesting prescription refills, messaging your care team and other healthcare needs, use MyEndeavor.

Sign in to NCH MyChart

You can access MyEndeavor from your computer or mobile device:

• Online: Access the portal through your web browser at my.endeavorhealth.org.
• Mobile app: Download and sign in through the MyEndeavor app.

If you cannot remember your username or password, you can recover your account online.

Most users can sign in to MyEndeavor using their NCH MyChart username and password.

Because of our transition to MyEndeavor, some patients’ usernames were changed. This happened in two scenarios:

• Your username is already taken: To ensure every account in our new patient portal is unique, you may have been assigned a new username for MyEndeavor. Your password remains the same.
• Your username doesn't meet security standards: If your username is too short or contains unsupported special characters, you may need to create a new, secure username for MyEndeavor.

If you forget your username or need help signing in, you can easily request a username reminder from the MyEndeavor sign-in page, or you can contact MyEndeavor Support.

If you use multiple Endeavor Health patient portals

If you had accounts in more than one Endeavor Health patient portal, your accounts were combined in MyEndeavor on November 7. You now use one username and password to access your information.

Use the following rules to determine which login information to use for MyEndeavor:

• If you have both an NCH MyChart and a MyEndeavor (formerly NorthShoreConnect) account: Use your existing MyEndeavor username and password.
• If you have both an NCH MyChart and an Edward-Elmhurst MyChart account, but not a MyEndeavor account: Use your Edward-Elmhurst MyChart username and password.
• If you only have an NCH MyChart account: Use your NCH MyChart username and password.

Unsure which login to use?
If you cannot remember your username or password, you can recover your account online. You can also contact MyEndeavor Support for further assistance. 

Take your healthcare on the go with the MyEndeavor app. Manage appointments, message your care team, view test results and more, all from your mobile device.

Download the MyEndeavor app from the Apple App Store or Google Play.

Visit the MyEndeavor mobile app help topic page for more information about downloading and using the app.

Your appointment scheduling options have expanded. In MyEndeavor, you can search, schedule and manage appointments with more providers and services across Endeavor Health locations.

You can also reserve your spot online for an Immediate Care in-person visit before you leave home.

Your proxy access in NCH MyChart transferred to MyEndeavor on November 7. MyEndeavor offers an expanded proxy access option for parents and legal guardians to receive full access to their adolescent child's (ages 12–17) health information in MyEndeavor, including medications, test results, visit information and notes.

If you have limited access, you will not be able to view your adolescent child's test results or schedule and view certain appointments (confidential or sensitive visits) in MyEndeavor. You can still contact your child's care team by phone, MyEndeavor messaging and request medical records through our Health Information Management (HIM) department.

To receive full access in MyEndeavor, you must submit an Adolescent Proxy Access Form, signed by both you and your adolescent child.

Learn how to get Friends & Family Access for adolescents ages 12–17

To review your access level in MyEndeavor:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Sharing section and select Sharing Hub.
• Select Manage friends and family access.

To learn more about access levels or request a change, visit our Friends and Family Access page.

When your child turns 12, your access to their health information in MyEndeavor changes to limited access to help protect their privacy. With limited access, you can still help manage their care, but you cannot view certain health information, including test results and confidential or sensitive appointments in MyEndeavor.

To receive full access to your child’s MyEndeavor account, you and your adolescent must complete an Adolescent Proxy Access Form.

To learn more about access levels or request a change, visit our Friends and Family Access.

The NCH pharmacy website was discontinued on November 4. You can now use MyEndeavor, Endeavor Health's new patient portal, to request prescription refills instead of this website.

In MyEndeavor, you can send messages to a wider range of clinicians you have previously met with, including dietitians, midwives, social workers and more.

When you send a message, you will also notice the subject options have been updated and simplified. This makes it easier to select the right topic and ensures your question reaches the correct care team member faster.

Most responses from your care team remain available at no cost. However, if a response to a medical question requires clinical expertise or complex decision-making, your doctor may provide medical advice and your insurance may be billed. This process is designed to provide the best care and avoid unnecessary office visits. Before sending a non-urgent medical question, you will be asked to acknowledge that you may be charged.

• Messages that may be billed: Include reporting a new symptom, asking for a medication adjustment, reporting a symptom flare-up or asking a question that requires extensive chart review.
• Messages that are generally not billed: Include routine medication refill requests, simple updates on your recovery or questions that can be easily answered by clinical support staff.

Test results posted before November 7, 2026, remain available in NCH MyChart. Test results posted on or after November 7 will be available in MyEndeavor.

Some of your previous test results are also available in MyEndeavor. The amount of history available depends on the type of test result and your individual medical record.

Most of your historical health records have securely transferred to MyEndeavor.

What transferred to MyEndeavor depends on the type of health information:

• Essential health information (all records): Your documented allergies, past immunizations, active medical issues, lifetime labs such as genetic tests, and medication lists transferred completely with no time limit.
• Specialty screenings (past 10 years): Your past colonoscopies, sleep studies and other testing transferred going back 10 years.
• Most everyday records (past 5 years): Your routine lab tests, imaging results, including X-rays, CT scans and MRIs, doctor's visit notes, historical letters, scanned documents, anesthesia summaries, implant records and pregnancy history transferred going back five years.

NCH MyChart remains available with limited access. You can continue to use it to view certain older health information that did not transfer to MyEndeavor.

Our Health Information Management department will continue to have access to all of your Endeavor Health medical records and can help you identify specific records you need. Call (847) 982-4450 or email himservices [at] endeavorhealth.org (himservices[at]endeavorhealth[dot]org).

View older records in NCH MyChart

Most test results, diagnoses and clinical notes will be shared with you in MyEndeavor by default.

Test results are generally released to your patient portal as soon as they are available. If you prefer to review your results with your doctor before seeing them online, you can adjust your MyEndeavor settings to delay all your test results for four days.

As permitted by Illinois law, certain highly sensitive results are always held until your doctor can discuss them with you directly.

Visit Medical records, prescriptions & test results to learn more about when results are released and how to adjust your settings.

Where you view and pay your bill depends on when you received care.

• Services received on or before November 6: Continue to view and pay your bills through NCH MyChart. 
• Services received on or after Nov. 7: View and pay your bills in MyEndeavor.

You can also continue to send billing messages through NCH MyChart about statements for care received on or before November 6.

Our billing has changed to give you a more transparent experience. Previously, some families received combined household statements. Now, each adult patient has their own billing account and statement.

This means you may receive separate statements where you previously received one:

• Patients aged 18 and older receive their own individual billing statement.
• If you are the designated guarantor for one or more children under age 18, you receive one billing statement that includes both your care and the care of your minor children.

If you need to manage or pay bills for a spouse, adult child, dependent or other adult, they can invite you to access their billing information by setting up an authorized billing user.

To learn more about setting up an authorized billing user, visit our billing and payments page.

Your billing statement may separate charges into two categories based on the type of care you received. You may see both categories on your statement for the same visit because they cover different parts of your care:

• Hospital accounts: Charges related to facility services, such as room charges, nursing care, medications and medical supplies.
• Professional accounts: Charges from doctors or other healthcare professionals for their services, such as office visits, consultations and expertise.

To learn more about your statements, visit our billing and payments page.

A guarantor is the person financially responsible for paying the medical bills on an account. For example, if you are a parent or legal guardian, you are the guarantor for your child's healthcare bills.

As the guarantor, when you receive your next billing statement, you may notice a new guarantor number (your primary billing account number). This is a normal change, and your new guarantor number will be clearly displayed on your statement. Please use this new number when making payments or contacting our billing department.

The way you receive appointment reminders and health notifications has changed. You will still receive these important updates, but they will now come from new email addresses and new phone numbers.

• Emails: Portal notifications come from info [at] my.endeavorhealth.org (info[at]my[dot]endeavorhealth[dot]org) and securityinfo [at] my.endeavorhealth.org (securityinfo[at]my[dot]endeavorhealth[dot]org). Please add both email addresses to your email contacts or "safe senders" list to ensure these important health updates don't end up in your spam folder.
• Text messages: Updates about your health and care visits, like appointment reminders, test results, and other health information, come from 91356, medical billing updates from 25064 and wellness updates from 61863. Please note that if you text “STOP” to any of these, you will no longer receive these messages.

Your communication preferences

Your general email and text messaging opt-in status transferred to MyEndeavor. However, your specific topic preferences (how and when you receive individual alerts like appointment confirmations or billing statements) were reset to our new standard defaults.

To review and update your communication preferences:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Settings section, and select Communication Preferences.
• Review each notification category and use the toggles to turn your preferred delivery methods (text message, email or phone call) on or off.
• Important: Scroll to the very bottom of the screen and click Save changes. If you do not save your preferences, you will not receive important notifications.

You can now receive timely care with an Immediate Care video visit, allowing you to connect with a clinician virtually without needing to schedule an appointment in advance. Get the care you need for cold or flu symptoms, a rash or other minor illnesses directly from the comfort of home.

If you plan to deliver your baby at an Endeavor Health hospital, you can securely pre-register for your admission directly through your MyEndeavor account. Completing these steps in advance will save you time when you arrive to deliver.

Pre-registering in MyEndeavor:

• Share your details: Provide your estimated due date, select your delivery location and update your personal and insurance information.
• Complete forms in advance: Review and sign required admission forms securely from home.

To pre-register for your delivery:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section, and select Register for My Delivery.

Having a photo in your record helps us ensure we are providing the right care to the right person. You may be asked to have your profile photo taken during registration or check-in. Having a patient profile photo is optional.

If you prefer, you can securely upload your own photo directly in MyEndeavor.

Review the profile photo guidelines before taking your own photo and uploading it.